Booking and reminder flow, twelve-site restaurant group
Guests confirm, move or cancel in the WhatsApp thread they already use: every booking gets a confirmation and a reminder before the visit, and a guest who cannot come cancels with one reply, so the table is freed in time. No-shows — bookings that never turn up — fell by roughly a third over the first quarter. Built on expressai.bot, the WhatsApp assistant platform we built and run ourselves.











