Answers at any hour
The usual questions —opening hours, prices, availability— answered in seconds, at eleven at night and on Sundays too. On WhatsApp and, if you like, on Instagram.
What it does
The things that keep the phone in your hand today.
An AI assistant that knows your business —your services, prices, opening hours and rules— and does not just reply: it acts.
Bookings and appointments
Customers book, change or cancel by writing, without calling. They get a confirmation and a reminder before the appointment, and a freed-up slot goes back on offer.
Orders
It takes the order, confirms what is available and sends the summary, with a payment link when you need one.
WhatsApp calls
It also answers calls to the business's WhatsApp number, and every call is recorded and transcribed in the conversation, next to the chats.
Hand-over to a person
When a conversation needs judgement, the chatbot passes it to someone on your team, who carries on from the same number without the customer repeating themselves.
And one works for you
From your own WhatsApp you ask it how the week went, have it draft and send an email, or look for potential customers.
WhatsApp Business automatic replies, or an AI chatbot?
The WhatsApp Business app already has greeting messages, away messages and quick replies. They are fine for saying you are closed, but they are always the same text: they do not understand what the customer asks and cannot do anything for them.
An AI chatbot reads the message, answers with your business's information and acts: it puts the booking in the calendar, moves an appointment or takes an order. And for anything important, a person can approve it first.
Not everything needs AI. A reminder at nine in the morning is a fixed script, cheaper and more predictable. We explain it with an example in Automation or AI agent: which one you actually need. If a script is enough, we will not sell you an agent.
On the official platform, not a workaround
Tools that automate the regular WhatsApp app or WhatsApp Web break WhatsApp's terms and can get the number banned. This chatbot runs on the official WhatsApp and Instagram APIs, through expressai.bot, the platform we built and run ourselves, an official Meta Tech Provider.
Already running
Two businesses that already work this way on WhatsApp.
Bookings, a twelve-venue restaurant group
Every booking is confirmed and reminded on WhatsApp, and anyone who cannot come cancels with a single reply. No-shows fell by about a third in the first quarter.
Home-cooked food orders, Castellón
The menu of the day is ordered in one tap and paid by Bizum in the same chat. The assistant answers at any hour and the owner runs the day from the same number. miumarmitas.com
And yours?
Pick one process and see it working with your sample data, free, before agreeing to anything.
See the full workHow it gets set up
- The assistant is configured with your products, services, prices and business rules.
- It is connected to your WhatsApp Business number and, if you like, your Instagram account.
- It is connected to what you already use. Google Calendar comes built in. If your orders or customers live in another system, the connection is built to measure, with the code and documentation handed over.
Price
Start with the free trial: you pick one process —bookings, say— and within five working days you see it working with your own sample data, along with the fixed price to build it for real. After that, the price is fixed before work starts and changes are billed at a rate agreed in advance.
We work with solo founders and companies of up to 250 people. You get an answer within two working days: a priced scope, or why it is not a fit.
Questions
What happens if the chatbot does not know the answer?
It hands the conversation to a person on your team, who carries on from the same number. The customer does not have to explain again.
Do my customers need to install anything?
No. They message or call your business's WhatsApp number from the app they already use.
Does it work on Instagram too?
Yes. The same assistant can answer the direct messages of your business's Instagram account.
How is it different from WhatsApp Business automatic replies?
The automatic replies in the WhatsApp Business app send a fixed text. An AI chatbot understands what the customer writes, answers with your business's information and does things: books, moves an appointment or takes an order.